Shipping & Refund Policy

SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. Here are the time frames you can expect once you place an order with us.

The time frame for order delivery is divided into two parts:

Processing & Manufacturing time: Order verification, tailoring, quality check and packaging. Most mouthpieces are made-to-order. Once your order is placed and verified, it takes 2-3 business days to manufacture, check and ship your mouthpiece. Accessory orders that are in stock typically ship in 1-2 business days. We will notify you by email if it will take longer. You will receive an email or text with your tracking information once your order ships.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days depending on the time of year and the Customs in the destination country. US orders are shipped by the USPS or UPS and can take 1-5 business days depending on the service level selected.

REFUND POLICY

Returns:
We have a 30-day return policy on most products. See below for important product exceptions. The trial time begins the day the order leaves our shop and ends when the piece is delivered to our location.

Returned orders are subject to a 15% processing, cleaning, and restocking fee. Any transaction fees such as bank fees, credit card fees, PayPal fees, and shipping fees, are also deducted from the refund.

To be eligible for a return, your item must be in unused condition and in the original packaging. Any item not in its original condition, that is damaged, or that is missing parts may be given a partial refund or may not be eligible for return based solely on our discretion.

Please note that great care should be taken not to scratch the rim and shank of the mouthpiece. Due to the precision of our manufacturing process, it may be difficult to polish or refinish mouthpieces that have more than light scratches from use or insertion into the instrument.

The following items may not be returned or exchanged: instruments, Reeves Sleeves, custom mouthpieces (including Artist Models), special order items (including screw-rim trombone mouthpieces, non-standard bore and shank sizes), gold plated items, personalized items, CTS Compression Training Systems, books, CDs, and digital items.

To complete your return, we require a receipt or proof of purchase.

Shipping:
To return your product, mail it to: Bob Reeves Brass, 25574 Rye Canyon Rd, Suite D, Valencia CA 91355, United States

You are responsible for return shipping costs. We recommend using a service with tracking and insurance. We are not responsible for late, lost, or damaged return shipments.

Refunds:

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days.

Some banks take a few days after we have submitted the refund to post it to your account. If it has been over a week since your return arrived at our shop and you still have not received your refund yet, please contact us at info@bobreeves.com.

Exchanges:

We are happy to replace items that are defective or arrive damaged. If you need to exchange it for the same item, send us an email at info@bobreeves.com and send your item to: 25574 Rye Canyon Rd, Suite D, Valencia CA 91355, United States.

If your item is defective or shipped in error, please contact us to receive a prepaid return label.