Shipping & Refund Policy

SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. Here are the time frames you can expect once you place an order with us.

The time frame for order delivery is divided into two parts:

Processing & Manufacturing time: Order verification, tailoring, quality check and packaging. Most mouthpieces are made-to-order. Once your order is placed and verified, it takes 2-3 business days to manufacture, check and ship your mouthpiece. Accessory orders that are in stock typically ship in 1-2 business days. We will notify you by email if it will take longer. You will receive an email or text with your tracking information once your order ships.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days depending on the time of year and the Customs in the destination country. US orders are shipped by the USPS or UPS and can take 1-5 business days depending on the service level selected.

REFUND POLICY

Returns

We have a 30 day return policy on most products. See below for important exceptions. Mouthpieces are subject to a 10% processing, cleaning, and restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items may not be returned or exchanged: instruments, custom mouthpieces, special order items, gold plated items, personalized items, books, CDs, and digital items.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be given a partial refund. Please note that great care should be taken not to scratch the rim and shank of the mouthpiece. Due to the precision of our manufacturing process, it may be difficult to polish or refinish mouthpieces that have more than light scratches from use or insertion into the instrument.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bobreeves.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bobreeves.com and send your item to: 25574 Rye Canyon Rd, Suite D, Valencia CA 91355, United States.

Shipping

To return your product, you should mail your product to: Bob Reeves Brass 25574 Rye Canyon Rd, Suite D, Valencia CA 91355, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is defective. If you receive a refund, the cost of return shipping will be deducted from your refund.

Use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.