We have a 30 day return policy on most products. See below for important exceptions. Mouthpieces are subject to a 10% processing, cleaning, and restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items may not be returned or exchanged: instruments, custom mouthpieces, special order items, gold plated items, personalized items, books, CDs, and digital items.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be given a partial refund. Please note that great care should be taken not to scratch the rim and shank of the mouthpiece. Due to the precision of our manufacturing process, it may be difficult to polish or refinish mouthpieces that have more than light scratches from use or insertion into the instrument.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 25574 Rye Canyon Rd, Suite D, Valencia CA 91355, United States.
To return your product, you should mail your product to: Bob Reeves Brass 25574 Rye Canyon Rd, Suite D, Valencia CA 91355, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
Use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.